Have you ever seen unethical behavior? If you did, did you say something or wonder whether it was truly unethical? Nearly three-quarters of employees who responded to one survey reported that they had observed unethical or illegal behavior by coworkers in the past year (Gino et al., 2014). “People often start their misconduct with small transgressions and then slide down a slippery slope” (Gino et al., 2014).
From a behavioral perspective, one can hypothesize these small transgressions resulted in enough reinforcement to continue to behave towards larger transgressions, again possibly yielding further reinforcement, ultimately resulting in major unethical behavior (i.e., fraud, larceny). Unfortunately, the assumption that unethical workplace behavior is the product of a few “bad apples” has blinded many organizations to the fact that everyone is susceptible to their environment and can be unethical, even when we care a great deal about honesty, integrity, and following rules. Yet approaches to warding off those few “bad apples” need not be drastic.
Arthur Schwartz (2015) wrote about a recent survey conducted by the Washington, D.C.-based Ethics Resource Center (ERC), sharing “within the past year, almost half of [those surveyed] personally witnessed some form of ethical misconduct.” The “good news from the ERC study is that most American workers and employers do the right thing.” The survey revealed most follow ethical standards of behavior, and are willing to report wrongdoing when they see it “(unless it’s the company’s Internet use policy, more on that in a minute).”
For those of us who have had the opportunity to focus on ethics and ethical behavior in the workplace, there is an abundance of literature and research to help guide our work to support organizations and specific individuals responsible for ethics in the workplace. For example, The Ethics and Compliance Initiative, the research arm is the ERC, published the results of a research report from the national business ethics survey stating “Employee Views of Leaders’ Personal Conduct Drives Perceptions of their Ethical Leadership. Workers’ Judge Leaders Primarily by Three Factors – the overall character of their leaders as experienced through personal interactions; how senior managers handle crises; and the policies and procedures adopted by senior leaders to manage the company (ECI, 2015).
According to Lattal and Clark (2011), there are behaviors that each of us can do to contribute to a “stronger ethical workplace”, meaning people demonstrating behaviors deemed ethical. But where do you begin?
Well, first, let’s review the 5 most common unethical behaviors according to the Ethics Resource Center.
5 MOST COMMON UNETHICAL BEHAVIORS IN THE ETHICS RESOURCE CENTER (ERC) SURVEY
1. Misuse of company time. Whether it is covering for someone who shows up late or altering a timesheet, misusing company time tops the list. This category includes knowing a co-worker is conducting personal business on company time. By “personal business” the survey recognizes the difference between making cold calls to advance your freelance business and calling a spouse to find out how your sick child is doing. Misuse of company time is unethical.
2. Abusive Behavior. Too many workplaces are filled with leaders who use their position and power to mistreat others. Unfortunately, unless the situation involves race, gender, or ethnic origin, there is often little to no legal protection against abusive behavior in the workplace. Abusive behavior is unethical.
3. Employee Theft. Whether its check tampering, not recording sales in order to skim, or manipulating expense reimbursements, employee theft is a crime and unethical.
4. Lying to Employees. The fastest way to lose the trust of your employees is to lie to them. If you ask employees whether their manager or supervisor has lied to them within the past year, you may be surprised at the results. Lying is unethical.
5. Violating Company Internet Policies. Cyberslackers. Cyberloafers. These are terms used to identify people who surf the internet when they should be working. This is a huge, multi-billion-dollar problem for companies. Who would have thought that checking your Facebook or Twitter account is becoming an ethical issue? It is. Violating company Internet policies is unethical.
HOW BEHAVIOR SCIENCE CAN HELP?
For those of us who are interested in ethical behavior in the workplace, we can help. There are two behaviors we can engage in to support leaders of organizations to drive ethical behavior: 1) give a little “nudge” to ethical behavior and 2) analyze organizational culture to evaluate its ethical practices using Behavioral Systems Analysis.
GIVE A NUDGE.
Have you ever had to sign a document with the phrase “I promise that the information I am providing is true” prior to signing? Well, some studies, although not empirical, suggest this statement nudges honesty. Individuals who sign when the statement is present before signing has been shown to be significantly more honest compared to those who reported first and signed at the bottom of the page.
REINFORCE SPECIFIC LEADERSHIP BEHAVIORS TO ENCOURAGE ETHICAL BEHAVIOR
Transparency, communication, and accountability around ethical behaviors are a few of the leadership behaviors commonly suggested to leaders. The behavior scientist can provide focus education and coaching on these behaviors to enable leaders to demonstrate critical behaviors that demonstrate a focus on ethics and being ethical.
In addition, a common approach in Organizational Behavior Management (OBM) to analyzing the intricate components of an organization is Behavioral Systems Analysis (BSA). BSA is an approach to organizational design and management based on the premise that organizations are complex systems. In short, changes in one aspect of an organization affect performance in another part of the organization. BSA can arm organizations to further integrate ethical practices into a company. For example, Lattal & Clark (2007) provide a thoughtful list on ethical practices that organizations can employ to encourage ethics:
- Set ethical values statements.
- Discuss ethics during performance reviews.
- Reinforce ethical behavior.
- Retain ethical employees.
- Make ethics a hiring priority.
This is further reinforced by the Ethics and Compliance Initiative (2015) whose recommendations based on the Research Report from the National Business Ethics Survey® (NBES®) consist of 4 recommendations:
- Pay attention to the personal character when hiring and make 24-7 integrity a job expectation.
- Educate managers about the way employees evaluate leaders, including the impact of “private” behavior in the age of social media.
- Encourage leaders to share credit for success and seek honest feedback from employees.
- Annually review business objectives and policies to ensure they promote ethical performance.
When moral standards are unclear or unenforced, it’s easy for employees to act in questionable behaviors that are readily rationalized. Environments that nudge employees in the right direction, leaders who demonstrate ethical behavior and encourage ethical behaviors, and organizational systems built to support ethical practices are the perfect ethical trio.
FOR YOUR READING PLEASURE:
Ethics and Compliance Initiative (ECI) (2015). A Research Report from the National Business Ethics Survey® (NBES®). Retrieved October 1, 2015, http://ecoaconnects.theecoa.org/newsite/research/eci-research/nbes/nbes-reports/ethical-leadership
Gino, F., Lisa D. Ordóñez, L.D., and Welsh, D. (2014) How Unethical Behavior Becomes Habit. Harvard Business Review. Retrieved on October 1, 2015, https://hbr.org/2014/09/how-unethical-behavior-becomes-habit/
Krapfl, J.E. and Kruja, B. (2015). Leadership and Culture. Journal of Organizational Behavior Management, vol. 35, pages 28-43.
Lattal, A. D., & Clark, R. W. (2007). A good days work. New York: NY: McGraw-Hill.
Schwartz, A. (2015). The 5 most common unethical behaviors in the workplace. Philadelphia Business Journal. Retrieved October 1, 2015, http://www.bizjournals.com/philadelphia/blog/guest-comment/2015/01/most-common-unethical-behaviors-in-the.html
Verschoor, C.C. (2013). Ethical Behavior Differs Among Generations.
